FREQUENTLY ASKED QUESTIONS
Where do your products come from?
We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are manufactured in the United States only. All tufted products are handmade by our team in Nashville, TN.
What kind of shipping experience can I expect?
We fulfill our orders within 1-3 business days. We typically ship out Monday through Friday. All order placed on Friday will be fulfilled the following Monday. Please remember that the delivery of your order is the responsibility of the shipping carrier.
Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
Our full Shipping Policy can be viewed in full HERE.
Do you allow returns?
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our full Returns Policy can be found HERE.
How do you make the custom rugs?
We specifically make tufted rugs. The process includes shooting a tufting gun into 100% cotton cloth. The rug is then backed with latex and a backing fabric is adhered. After that we edge the rugs, which includes fringing for some and a hand-stitched edging for others. This process typically takes around 8-10 hours to finish making one of our 3'x3' rugs.
How and where are your blankets manufactured?
Our blankets are all woven in North Carolina. It's very important to us that our weavers are provided a living wage here in the United States. We think we have some of the highest quality woven throws out there right now.